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Western Digital PR Head Responds
Eleven days in the past, we despatched these inquiries to the top of PR at Western Digital and printed them publicly ,
We have obtained a response from Robin Schultz, Western Digital’s head of PR, however nothing has modified relating to the corporate’s stance. Schultz repeatedly refused to reply any of our questions. His declare additionally doesn’t embrace an acknowledgment of the issue and no particular timeline for any actual answer.
The one function we’re printing Western Digital’s assertion is so as to see it for your self:
In gentle of current experiences of issues relating to particular Western Digital transportable SSD merchandise, we wish to guarantee our valued clients that we’re taking all measures needed to deal with any product associated points. We perceive the significance of our merchandise to our clients and we take these points very critically. We’re doing an entire overview to get a basic understanding of the issues.
After receiving the assertion, we requested Schultz 3 times whether or not Western Digital would reply to our questions. She prevented it each time. She additionally did not give any thought of when the corporate would share its findings — if ever.
There Is One attainable cause Western Digital is lastly talking up and but is not saying something: The corporate simply obtained sued. As register California resident Nathan Crum has reportedly filed a possible class motion lawsuit citing breach of contract, fraud and unfair enterprise practices, amongst a number of different claims. Krum is suing the SanDisk Hello Drive and damages for any info misplaced. You’ll be able to learn the complete evaluate behind this story.
I cannot be buying any Western Digital or SanDisk product anytime quickly.
Western Digital PR Response: Lack of Transparency and Accountability
Not too long ago, Robin Schultz, Head of PR for Western Digital, made an announcement in response to issues raised about particular Western Digital transportable SSD merchandise. Nonetheless, this assertion gives little reassurance or readability for patrons. Schultz declined to reply any questions and failed to supply a timeline for resolving the present issues. Sadly, Western Digital’s response reveals an absence of transparency and accountability.
Western Digital claims
The assertion from Western Digital, which we’re sharing for the reference of our readers, emphasizes that the corporate is dedicated to addressing product-related points. They acknowledge the significance of their merchandise to clients and say they’re conducting an intensive evaluate to realize a basic understanding of the reported views.
lack of communication and accountability
Regardless of receiving a response from Western Digital, it’s disappointing to see that the corporate’s stance stays unchanged. When pressed for added knowledge, Schultz repeatedly deflected our questions and failed to point when the corporate would share its findings, if ever. This lack of communication and accountability raises issues about Western Digital’s dedication to resolving buyer points.
attainable authorizing implication
One attainable cause for Western Digital’s response, with out instantly addressing the issues, might be the submitting of a attainable class motion lawsuit in opposition to the corporate. California resident Nathan Crum has sued Western Digital, alleging numerous claims together with breach of contract, fraud and unfair enterprise practices. The lawsuit not solely consists of the SanDisk HiDrive, but in addition seeks damages for any knowledge loss it could have induced. The complete critique could be discovered on the backside of this textual content.
conclusion
The response from Western Digital’s PR division to the issues raised about their transportable SSD merchandise leaves loads to be desired. The dearth of transparency, accountability and refusal to deal with particular queries increase doubts in regards to the firm’s dedication to making sure buyer satisfaction. Moreover, the initiation of a category motion lawsuit highlights the potential authorized ramifications Western Digital may face. Prospects, like me, might imagine twice about buying Western Digital or SanDisk merchandise till these points are adequately addressed.
inquiries to ask
1. What questions had been despatched to the PR head of Western Digital?
The precise questions despatched to the PR head of Western Digital haven’t been disclosed.
2. Has Western Digital addressed the issues raised about its merchandise?
No, Western Digital’s response didn’t current any concrete knowledge or acknowledgment of the views raised. He reiterated his dedication to addressing solely product-related points.
3. Did Western Digital supply a timeline for decision of points?
No, Western Digital’s response doesn’t embrace any particular timeframe for addressing the reported issues. The corporate’s PR head parried any timeline-related questions.
4. What authorized motion has been taken in opposition to Western Digital?
A possible class motion lawsuit has been filed in opposition to Western Digital by California resident Nathan Crum. The lawsuit consists of allegations of breach of contract, fraud and unfair enterprise practices, and seeks damages for any data loss.
5. The place can I discover the complete critique of the category motion lawsuit?
A full critique of the category motion lawsuit could be discovered on the backside of the article.
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